5 Things to Consider Before Implementing AI in Your Organisation
5 Things to Consider Before Implementing AI in Your Organisation At Network Fish, we’ve been helping London businesses navigate technology…
IT Support That Just Works.
For London businesses that have better things to worry about.
You didn't start your business to manage IT problems.
But at some point, computers started demanding your attention. Things break at the wrong moment. You're not sure if your data is properly backed up. Security feels like a gap you keep meaning to close. And the monthly IT bill doesn't quite match the level of support you actually get.
Network Fish has been fixing this for London businesses since 2002.
One monthly fee. One number to call. And the day-to-day risk of running your computers becomes our job, not yours.
No IT support in place?
We become your IT department. Unlimited helpdesk, on-site engineers anywhere in London, security, backups, and Cyber Essentials, all for a simple monthly fee. No onboarding cost. No surprises.
Frustrated with your current IT company?
Most IT support is reactive. Something breaks, you call, you wait. We monitor your systems around the clock and fix most problems before you notice them. If you have a renewal coming up, our free site survey gives you an independent picture of where you stand.
Have an in-house IT person?
We work alongside them. Holiday and sickness cover, security tooling they can't run solo, vulnerability scanning, penetration testing, and an extra pair of hands when projects come up. Your IT person gets stronger. You sleep better.
Cyber Essentials certified • London-based since 2002 • On-site engineers, anywhere in the city • Windows, Mac and Linux
Start with a free IT site survey.
An engineer visits your office, reviews your setup, security, and backups, and leaves you with a written report. No charge. No obligation. No sales pressure.
Mobility. Collaboration. Security
Work from anywhere. Securely.
Your team shouldn't need to be in the office to get things done. We make sure they can work from home, a client site, or anywhere else, with the same security, access, and reliability they'd have at their desk.
Hybrid and remote working isn't a trend any more. It's how London businesses operate. The question isn't whether your team can work remotely. It's whether they can do it safely.
Most IT setups weren't designed with remote work in mind. They were designed for an office. When staff started working from home, laptops left the building without encryption. VPNs were set up hastily or not at all. Files that used to live on a server started living on kitchen table computers. And nobody thought too hard about what happened if one of those laptops went missing on a train.
We fix the gaps.
For every Network Fish client, remote working is treated as a security question first and a convenience question second. That means:
Encrypted devices. Every laptop and PC is protected with full-disk encryption: BitLocker on Windows, FileVault on Mac. If a device is lost or stolen, the data on it is unreadable.
Remote wipe. If a device goes missing, we can wipe it immediately before any data is compromised.
DNS filtering on the road. Our DNS filtering follows your team wherever they are. A member of staff on hotel Wi-Fi in Malta gets the same protection as someone at their desk in London.
Multi-factor authentication. Every account, every system, every user. Enforced, not optional. MFA is the single most effective control against account compromise, and we make sure it's switched on across your business.
Secure remote access. We set up and manage VPN and secure remote desktop access properly, not as an afterthought.
Microsoft 365 support. Teams, SharePoint, OneDrive, Exchange: we manage the configuration, security settings, and permissions so your cloud tools work the way they should and your data is protected.
The thing most people don't know. Microsoft 365 does not back up your email, SharePoint, or OneDrive. It keeps your data available. It does not protect it from accidental deletion, a departing employee clearing their account, or ransomware. We put proper third-party backup in place so your cloud data is genuinely protected, not just assumed to be.
Whether your team is in the office, at home, or halfway around the world, the day-to-day risk of keeping your systems safe becomes our job, not yours.
Your team, working together. Properly set up.
Microsoft 365, Google Workspace, Teams, SharePoint: the tools are good. The problem is usually the setup, the security, and the fact that nobody backed any of it up.
Most London businesses are already paying for collaboration tools. Microsoft 365 or Google Workspace, Teams or Meet, SharePoint or shared drives. The software is good. The problem is rarely the software.
The problem is that nobody configured it properly when it was set up, nobody is managing the security settings, permissions drift as people join and leave, and the assumption that Microsoft is backing it all up is, unfortunately, wrong.
We fix all of that.
Microsoft 365 and Google Workspace administration. We manage your platform properly: accounts, permissions, shared drives, distribution lists, security policies, and licence allocation. When someone joins, their account is set up the right way from day one. When someone leaves, their access is removed immediately and their data is handled correctly.
Teams and SharePoint configuration. Teams is powerful when it is set up well. It is a mess when it is not. We configure your channels, permissions, and storage structure so that files end up where they should, shared with the right people, and not sprawling across individual laptops where they cannot be found or protected.
User onboarding and offboarding. A leaver whose Microsoft 365 account is not properly deprovisioned is a security risk. Shared inboxes left open, SharePoint access not revoked, licence fees still being charged for people who left six months ago. We handle this as a standard part of our service.
Backup for your cloud data. Microsoft does not back up your email, SharePoint, or OneDrive. The native recycle bin gives you 14 to 93 days. After that, deleted data is gone. We put proper third-party backup in place so permanent data loss isn't a risk.
SaaS licence management. Most businesses are overpaying. People leave, licences stay active. We review your allocation and make sure you are paying for what you actually need.
Multi-factor authentication. Every collaboration platform is a target. We enforce MFA across every account and every platform as standard, because a password alone is not enough.
Whether your team uses Microsoft 365, Google Workspace, or both, the day-to-day risk of keeping your collaboration tools secure, backed up, and properly managed becomes our job, not yours.
Cyber security
Monitoring, threat detection, web filtering, two-step login, and Cyber Essentials. All included. All managed. No extra charge.
Cyber security that's already running before anything goes wrong.
Most small businesses treat security reactively. Something goes wrong, they deal with it. The problem with that approach is that by the time you know something has gone wrong, the damage is already done.
We take a different approach. Every Network Fish managed support client gets a full security stack deployed and managed as part of their contract. Not an optional add-on. Not a separate quote. Included.
Antivirus. Managed antivirus deployed to every Windows and Mac device in your business, monitored centrally. Not installed and forgotten. If protection lapses on any device, or an update fails, we know about it and fix it before it becomes a problem.
Advanced threat detection (EDR). Your antivirus catches threats it already recognises. We also run software that watches how every device is behaving, around the clock. If something starts acting suspiciously, the software spots it, contains it, and responds automatically — before anyone needs to pick up the phone.
Web-level threat blocking (DNS Filtering). Before your team's browser even connects to a dangerous website, we block the connection at the network level. Malicious links, fake login pages, malware download sites: stopped before they load, whether your team is in the office, at home, or travelling.
Two-step login, enforced for everyone (MFA). A password on its own is not enough. We make sure every account — email, cloud apps, VPN, and any other business system — requires a second verification step. Even if an attacker has someone's password, they cannot get in without that second step.
Device hardening. Out-of-the-box device settings are not secure. We apply a recognised security baseline to every device: disabling services that do not need to run, restricting who can make changes, enforcing strong login policies, and controlling USB access. This maps directly to the Cyber Essentials technical requirements.
Automatic software updates. Outdated software is the most common way attackers get in. We deploy operating system and application updates automatically, on a tested schedule, across every device. Critical security patches are fast-tracked.
Vulnerability scanning. We run continuous scans of your network and devices to find security weaknesses before an attacker does. When something is found, it is raised as a ticket and resolved. Every quarter we give you a written report of what was found and what was done about it.
Cyber Essentials. Included in your contract: gap analysis, remediation guidance, and support through the certification process. The only additional cost is the certifying body fee, currently around £300. Cyber Essentials Plus and penetration testing are available as additional services.
Attackers do not target businesses because they are interesting. They target them because they are easy. With Network Fish, every device in your business is monitored, protected, updated, and hardened — all day, all night, for one monthly fee. The day-to-day risk of keeping your business secure becomes our job, not yours.
We’re a business built on referrals
Download our case studies to find out how we tailor solutions to fulfil business needs and deliver ROI
Fresh Horticultural Careers
• 3CX Telephony
• Dual screen thin client computers
• Synergy PRO virtual hosted desktop
Sandwood Construction
• Virtualized servers
• Synergy virtual hosted desktop
• Zero hardware onsite
Uncommon
• Staged migration to Office 365
• Highly scalable solution
• Synergy Virtual desktop solution
London-based managed IT support and services provider dedicated to SMEs, offering specialist expertise in Microsoft 365, Copilot, and Cybersecurity
IT Security Assessment
We offer a comprehensive security assessment service to help identify vulnerabilities and strengthen your organisation’s security posture
Cybersecurity Awareness Training
Our cybersecurity awareness training offers comprehensive programs that educate and empower your workforce to identify, prevent, and mitigate potential cybersecurity risks
Email Defence Services
Comprehensive Email Defence services to keep your inbox and sensitive information safe
Extended IT Support
We understand that the traditional working hours of 9 to 5, Monday to Friday, may not fit the needs of every business
IT INFRASTRUCTURE SERVICES
A well-designed IT infrastructure is critical for keeping business operations efficient and processes uninterrupted. It runs business apps and empowers users to perform tasks to the best of their abilities. Today, many SMEs invest in managed IT infrastructure services to seamlessly scale and gain experienced IT experts immediately.
AZURE SERVICES
Microsoft Azure offers over 200 cloud services and products, widely used by organisations of all sizes including governmental, financial, healthcare, and web development. Popular services include Azure AI, big data analytics, Azure IoT Hub, Machine Learning, and DevOps tools.
Digital Transformation Consulting
Digital transformation is an inevitable part of every business evolution as it’s the path towards digital innovation, operational efficiency and exceptional customer experience. More and more companies seek digital transformation consultancy from experienced professionals to gain a competitive advantage and accelerate the process.
AWS Support
Are you an AWS user? Does your business rely on an AWS cloud environment? Do you lack IT resources, or maybe your in-house IT team is overwhelmed with projects and tasks? Network Fish offers professional AWS support as a part of our IT support services. We provide tailored solutions and bring expertise to small and medium-sized businesses for an affordable price.
Wi-Fi Installation
Flexible office spaces, coworking environments, and multi-tenanted buildings are an intelligent way for small and medium-sized companies to remain flexible towards dynamic workloads, team member counts, and scalable growth.
Cyber Security and IT Security Services
According to the UK Cyber Security Breaches Survey of 2022, around 39% of surveyed UK businesses report an identified cyber attack in the 12 months.
Remote IT Support Services
Do you own or manage a small or medium-sized business? If the answer is yes, you probably wonder where to begin with your business’ tech support needs.
DNS Security
DNS security is an essential part of any cyber security plan developed to protect employees and businesses whose jobs involve constant web browsing. Network Fish offers a complete security solution with many features and advanced technology.
Antivirus security
With the increasing number of remote work opportunities and personal or business laptops, businesses and organizations of all sizes are turning to paid or free antivirus software.
Microsoft Teams Call
Enterprise developer company Microsoft launched their Teams app back in 2016, offering numerous opportunities for businesses and organizations to connect with their employees and ease their collaboration process.
Encryption service
Encryption is used to make data transferred over a network readable only by authorized people who have access to the decryption key.
Microsoft 365 Security
With the increase of laptop-based job positions and remote career opportunities globally in recent years, many companies and employees started turning to SaaS and cloud-based solutions such as Microsoft 365.
VoIP app/VoIP software
VoIP (Voice-over-Internet-Protocol) software combines all features of a traditional landline telephone with improved software functionality
VoIP Handset
Businesses of all sizes incorporate VoIP software and handsets to gain more flexibility, increase the security of their operations, reduce phone-related expenses and allow their employees to stay connected from anywhere in the world.
Server Backups
Backup servers are secondary on-premises or remote servers used for app, data, files and database backup facilitation. They make retrieval of backed-up information possible both locally and remotely.
Microsoft 365 Disaster Recovery
Microsoft Online Services employ a Database Availability Group (DAG) technology to ensure Exchange Online Mailbox data protection and Office disaster recovery. You can also benefit from data loss prevention and eDiscovery for data restoration capability if you have premium plans.
SharePoint Online Backup
First is the Microsoft built-in standard recovery capability. Microsoft provides a backup and recovery option for all their plans. It keeps up to 50 000 last versions of specific SharePoint data types that you can restore within 90 days from the deletion moment.
Backup Microsoft Teams Data
Microsoft Teams is the teamwork collaboration hub of Microsoft 365 plans. It includes data from calendars, chats, meetings, messages, and other 365 apps. That is why employing a proper Microsoft Teams backup solution is essential for your business.
Microsoft 365 Backup
Microsoft 365 is a fantastic scalable solution for small, medium and large organisations. It is the preferred management system by thousands of businesses. It allows users to work and collaborate from anywhere and any time via desktop, mobile and web apps.
With such a diverse way of accessing user data and editing sensitive business information, comes the question of security risks and potential loss of data. Network Fish is an IT solution provider offering a full Office backup for you.
BACKUP EXCHANGE
Microsoft Exchange is an email server provided by Microsoft and runs on Windows server operating systems. It works with webmails and synchronises emails, contacts, calendars, and more across other devices.
You can imagine how a proper backup of your Microsoft Exchange servers is essential if you want to restore your Exchange server database, messages, settings and files. Network Fish offers full system recovery, including an Exchange backup as part of our disaster recovery plan.
SharePoint Support and Management
These numbers are not surprising since SharePoint is one of the more complex Microsoft software platforms. It represents a compilation of high-tech programs combined to provide the perfect environment for the enterprise and business.
Using Microsoft Sharepoint, you can save and store information, organise and quickly find important files, manage your work process, resources, productivity and much more.
Office 365
To put it simply, Office 365 brings the best tools to perform in a modern workplace. It is the product of Microsoft accepting that a lot of the users of its traditional Office offerings are no longer tied to a desktop, they are mobile, and those things shouldn’t stop them from being productive.
Microsoft also embraced the fact that their users needed better tools for collaboration as well as better and persistent access to their important documents. Office 365 also supports Microsoft’s vision of cloud computing, specifically that of running a company’s groupware suite of apps.
With Exchange Online, SharePoint Online and Microsoft Teams, users get all the benefits of accessing their email, calendar, company resources, and communication tools without the need of an extensive infrastructure or a big IT department.
Telephony
Affordable Business VoIP solution – We offer customers a simple, flexible and affordable solution that dramatically cuts telephony costs and management headaches. With our service you are guaranteed to increase productivity, reduce business travel and telco costs, streamline operations
and improve customer service.
Unified Communications Solution Made Easy – Unified Communications (UC) refers to a phone system that integrates and enables various communication methods within the business. By unifying phone calls, video conferencing, and email, users can share and access data all from one centralized location, collaborate in real-time and hold audio and video conferences with multiple people. No matter how big or small your company is, the right Unified Communications solution can take your business communications to the next level, helping to improve collaboration, boost productivity, increase mobility and enhance the customer experience.
Cyber Security
We offer a full suite of end-to-end managed cyber security protection to defend your business from current and emerging threats.
Backup
Imagine walking into work on Monday and all company data is inaccessible… for a week, or forever. Today, this is a real risk for many businesses.
Three copies, on two different mediums and one copy off site. Are you following this basic rule? Because backup is the only tool to save your business from disaster.
Every day, more and more legacy backup customers switch to our backup service. Why? Because technologies designed for the client-server era cannot deliver 24x7x365 availability with the ability to restore any IT service running in the hybrid cloud within seconds and minutes that today’s
businesses demand.
Quite simply if you run virtualisation, desktops or Office 365 in your business, you probably want to protect it in the best possible way. Our backup and recovery service with impressive features such as instant recovery and file level restores helps modern day businesses entrust their data backups with us.
- Office 365 backup – Microsoft is not responsible for any of your data in the cloud, other than provide you with access availability. Protection and backup is the responsibility of the Office 365 customer and your emails and files must be backed up to a non-Microsoft solution to protect against internal and external risks.
- Workstation backup – There are many scenarios where important files are stored only on a users’ machines. A low-cost desktop backup solution to the cloud is an excellent protective measure.
- Server backup – Let us fully manage your disaster recovery procedure by setting up, monitoring, regularly testing and optionally storing your valuable company digital property.
IT Support for BUSINESS
Affordable IT Support for SMEs is what our managed IT support for businesses offers. You can guarantee you’re covered by a reliable and highly experienced team who will act as your company’s own external IT department. Outsourcing your IT to our managed service means swift responses round the clock, a proactive approach to monitoring and strategic thinking when it comes to what’s best for your business.
By outsourcing your IT services to us, you can streamline your company’s IT processes and infrastructure, as well as saving time and money. Network Fish provides a comprehensive support service that monitors your systems 24/7 and we take the time to understand your needs.
Are you an International or Worldwide company who has an UK subsidiary? If so, we can help with our Smart Hands service, it’s rarely cost effective to send your own staff to the UK when work needs to be completed. That’s why Smart Hands is so valuable and important to SME’s.
If you need on-site technical assistance, Smart Hand engineers provide assistance with deployment, installations, troubleshooting and testing.
Flexible Working Spaces
We implement Internet Access, Network Management, platform integrations and other IT Solutions for co-working office environments.
Hosted Services
In summary, it’s a cost effective, secure and scalable way of running your IT systems that negates the need for traditional servers and local resources.
Instead of running local server applications and the associated costs, we provide the datacentre services that lets you operate your business IT across the internet. The advantages? Dead simple: Flexibility, Economies of scale, Lower costs and Higher productivity.
There are two more reasons why hosted services is a must for businesses of all sizes – reliability and security. We will take care of not just your service, but all your information too.
We’ll replicate your data securely across data centres and still give you one-to-one support.
Wherever your teams are, they can be sure of getting data to their desktops, day in, day out and a helping hand, whenever they need it.
Projects
To adapt and grow you need to invest in your IT infrastructure and the best way to do that is by carrying out well-defined IT Projects.
Those projects come with some risk, but the best way to reduce your risk is to partner with an organisation that has a team of proven, highly accredited and experienced engineers who will ensure that your project is delivered on time, to specification and on budget. This will help ensure
that you enjoy a quick and positive return on your investment.
Our team of experienced engineers and project managers will work closely with you to take you through your entire outsourced IT project life cycle, from understanding your needs and scope, to successful delivery and review.
Infrastructure Services
IT Infrastructure is the backbone of any business. It is imperative that the IT infrastructure is carefully planned, deployed and maintained for the business to function efficiently.
We bring a wide range of robust, reliable and cost-effective IT infrastructure services to serve your needs:
- Consultancy services in areas such as enterprise architecture definition, hardware and software landscaping and integration of business software
- Enterprise networking services that include:
- Optimization of networking solutions for network setup
- Design, installation and maintenance of LANs and WANs
- Setting up and maintenance of secure VPN and remote access solutions
- Internet services such as connectivity
- Firewall
- Wireless
REVIEWS
Network Fish Blog
Download our case studies to find out how we tailor solutions to fulfil business needs and deliver ROI
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Start with a free IT site survey.
An engineer visits your office, reviews your setup, security, and backups, and leaves you with a written report. No charge. No obligation. No sales pressure.
Book your free survey →or call +44 (0) 207 403 4031
